Terms and Conditions r24live — Platform Terms of Use You Need to Know

1 General Terms of Use

Welcome to r24live. By accessing, registering for, or using any part of the r24live platform — whether through our website or mobile app — you automatically agree to be bound by all terms and conditions stated in this document, along with all related policies referenced herein.

These Terms and Conditions constitute a legally binding agreement between you as the user and r24live as the platform operator. If you do not agree with any part of these terms, you are not permitted to use our platform. Continued use of the r24live platform following any amendment to these terms shall be deemed acceptance of those changes.

R24live reserves the right to change, add to, or amend these terms at any time without prior notice. It is your responsibility as a user to review this document periodically to ensure you are always aware of the current terms in effect.

2 Eligibility & Account Registration

To register and use the r24live platform, you must meet all of the following eligibility requirements at the time of registration and throughout your membership:

• Be at least 18 years of age at the time of registration
• Register only one (1) account — multiple accounts are strictly prohibited
• Provide accurate, current, and complete personal information during registration
• Not listed on a self-exclusion list or any gambling exclusion programme
• Be located in a geographic region where use of the r24live platform is permitted
• Not acting on behalf of another person — each account must represent a real individual

A KYC (Know Your Customer) process is mandatory before your first withdrawal is processed. Documents that may be requested include your ID card, bank statement, or proof of address. This is an industry-standard process to protect the financial security of all r24live members.

R24live reserves the right to request verification of information at any stage and to suspend or terminate an account if the information provided is found to be inaccurate or misleading.

3 Deposits & Withdrawals

R24live supports multiple deposit and withdrawal methods in Malaysian Ringgit (MYR) to facilitate transactions for members across Malaysia. Supported methods include DuitNow, FPX online banking, Touch 'n Go eWallet, GrabPay, and Boost.

• Minimum deposit: MYR 30 per transaction (depending on the selected method)
• Deposits are credited to your r24live account within seconds after bank confirmation
• Minimum withdrawal: MYR 50 per request
• Withdrawals to e-wallets are typically processed within a few hours
• Withdrawals to bank accounts require 1–3 working days depending on bank processing procedures
• First-time withdrawals require full KYC verification before processing

R24live does not charge any processing fees for standard deposits or withdrawals. However, third-party payment providers may impose their own minor charges, which are beyond r24live's control.

All financial transactions on the r24live platform are protected by 256-bit SSL encryption. Member funds are held in a separate account, kept entirely apart from the company's operational funds — ensuring your money is safe at all times.

4 Bonus & Promotions

R24live offers a variety of bonuses and promotions to new and existing members from time to time. All bonuses are subject to wagering requirements and rules clearly stated in the terms of each promotion.

• The welcome bonus is eligible to be claimed once only by each new member
• Wagering requirements must be met before any winnings from a bonus can be withdrawn
• Bonus expiry periods are as stated in the terms of the relevant promotion
• R24live reserves the right to withdraw bonuses in the event of misuse or fraud
• Bonuses cannot be transferred to other members or exchanged directly for cash
• Using multiple accounts to claim the same bonus is prohibited

Each promotion has its own specific terms that should be read before participating. Full details on current promotions are available on the r24live Promotions page. Should there be any conflict between these general terms and the terms of a specific promotion, the promotion's terms shall apply to that promotion only.

5 Game Rules

All games offered on the r24live platform — including slots, live casino, table games, and sports betting — must be played in accordance with the respective game rules set by the game providers and r24live.

• Game results are final once completed — they cannot be disputed without valid technical grounds
• Any technical disruptions during gameplay will be resolved in accordance with r24live's fair play policy
• Using automated software, bots, or any unauthorized method to gain an unfair advantage is prohibited
• Player collusion to manipulate game outcomes is a serious violation
• R24live reserves the right to void bets or games suspected of involving fraud
• Minimum and maximum betting limits are as displayed within each game

For sports betting, all odds are subject to change until the bet is confirmed. Confirmed bets cannot be cancelled except under exceptional circumstances, such as the event being postponed or cancelled, in accordance with the applicable policy.

6 Account Closure & Suspension

You may close your r24live account at any time by contacting our support team. Before closure, ensure all fund balances have been withdrawn and there are no active pending wagers.

R24live reserves the right to suspend or terminate an account without prior notice if:

• Members proven to have provided false information during or after registration
• There is fraudulent activity, money laundering, or a serious breach of these terms
• Members registering multiple accounts or abusing the bonus system
• There is suspicious activity that endangers the security of the platform or other members
• Members suspected of using unauthorised methods to gain an advantage in games

7 Data Protection & Privacy

R24live takes the protection of members' personal data very seriously. All information you provide to us is protected in accordance with the r24live Privacy Policy, which complies with international data protection standards.

• Your personal data will not be sold to third parties for marketing purposes
• Your information is shared with third-party service providers only when necessary for platform operations
• All data is stored on secure servers with full encryption
• You have the right to request access to your personal data that we hold
• You may request data deletion after account closure, subject to legal compliance requirements

For full details on how r24live handles your personal data, please refer to Privacy Policy our detailed policy.

8 Liability Limits

R24live shall not be liable for any indirect, incidental, or consequential losses arising from the use of our platform. This includes but is not limited to financial losses from betting, internet service interruptions, or technical issues beyond the reasonable control of r24live.

The maximum liability of r24live to any member shall not exceed the total deposits made by that member in the 12 months preceding the claim. This limit applies unless otherwise stated by applicable law.

9 Responsible Gaming

R24live is fully committed to responsible gaming. We believe that casino entertainment and gambling should remain a fun recreational activity, not a source of stress or financial hardship.

• Daily, weekly, and monthly deposit limit tools are available to all members
• A temporary cooling-off period ranging from 24 hours to 6 weeks can be activated
• A long-term self-exclusion option is available if needed
• Members can request loss limits to control their spending
• The r24live support team is trained to identify and assist members who need support

If you or someone you know shows signs of a gambling problem, please contact the r24live support team or read more on the Responsible Gaming ours.

10 Terms Amendment

R24live reserves the right to amend, update, or add to the content of these Terms and Conditions at any time. Any changes will take effect immediately upon being published on the r24live website, unless otherwise stated.

We will endeavour to notify members of material changes via registered email or in-platform notifications. However, it remains your responsibility to review this document periodically. Continued use of the r24live platform after amendments are posted will be considered acceptance of the updated terms.

If you have any questions regarding these Terms and Conditions, please contact the r24live support team via live chat, available 24/7 on the platform. We are happy to explain anything in plain, easy-to-understand language.